Terms of service
TERMS & CONDITIONS
Last updated: September 2026
OVERVIEW
Welcome to Jajra!
The terms "we", "us" and "our" refer to Jajra. Jajra operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Jajra is powered by Shopify, which enables us to provide the Services to you.
These Terms and Conditions, together with any policies referenced herein ("Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they contain important information regarding your legal rights, purchases, returns, shipping, limitations of liability and use of our Services.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority applicable in your place of residence, or that you have obtained any consent required by applicable law.
To use certain features of the Services, including purchasing products, you may be asked to provide information such as your name, email address, billing information, payment information, shipping address and contact details.
You represent and warrant that all information provided by you is accurate, current and complete and that you have the right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
You may not transfer, sell, assign or license your account to another person without our authorization.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to accurately display and describe the products offered through our online store.
However, product colours and appearance may vary slightly depending on your device, screen settings, lighting conditions and photography.
Due to the nature of certain jewellery, handcrafted or finished products, minor variations in colour, texture, finish, dimensions or appearance may occur where applicable.
Product descriptions, specifications, pricing and availability may be updated from time to time.
We reserve the right to discontinue a product or limit the quantities available to any person, geographic location or jurisdiction, where permitted by applicable law.
Nothing in this section limits any rights available to consumers where a product is defective, damaged, incorrect, materially different from its description or otherwise covered by applicable consumer protection law.
SECTION 3 - ORDERS
When you place an order through our store, you make an offer to purchase the selected products.
Jajra reserves the right to accept or decline an order, subject to applicable law.
An order is considered confirmed once it has been accepted by us and, where applicable, the required payment or Cash on Delivery confirmation has been successfully processed.
Please review your order carefully before placing it.
If you wish to modify or cancel an order, contact us as soon as possible. Once an order has been packed, processed or dispatched, we may not be able to modify or cancel it.
If we cancel, reject or make a material change to an order, we will attempt to notify you using the email address, phone number or other contact details provided with the order.
Returns, replacements, exchanges and refunds are governed by our Refund, Return & Replacement Policy, subject to any rights or remedies available under applicable law.
Products purchased through our retail store are intended primarily for personal or household use unless otherwise agreed with us.
SECTION 4 - PRICES AND BILLING
Prices, discounts, offers and promotions may change from time to time without prior notice.
The price applicable to your purchase will be the price shown at the time your order is placed, subject to correction of genuine errors or inaccuracies as permitted by applicable law.
Applicable taxes, shipping charges, customs duties, import charges and other applicable charges, where relevant, will be disclosed through the website or checkout in accordance with applicable law.
For international orders, additional duties, taxes or customs charges may be imposed by the destination country unless specifically stated otherwise.
Prices displayed on our website may differ from prices offered through physical stores, marketplaces, promotional channels or third-party platforms.
Promotional offers may be governed by additional terms and conditions. Where specific promotional terms conflict with these Terms in relation to that promotion, the specific promotional terms will apply.
You agree to provide current, complete and accurate billing, payment, shipping and contact information for your purchases.
You represent that you are authorized to use the payment method selected for your order and agree to pay all valid charges associated with your purchase.
SECTION 5 - SHIPPING AND DELIVERY
Orders are shipped and delivered in accordance with our Shipping Policy.
Delivery timelines displayed on the website, checkout page or tracking information are estimates and may vary depending on delivery location, courier operations, weather, public holidays, customs processing, local restrictions, high order volumes or other circumstances outside our reasonable control.
Once an order has been dispatched, transit and delivery are carried out through the applicable courier or delivery service.
If an order is significantly delayed, lost, damaged, incorrectly delivered or otherwise affected during shipment, please contact us so that we can review the matter and assist with the available courier investigation and resolution process.
Any resolution relating to shipping, damaged products, incorrect products, refunds or replacements will be handled in accordance with our Shipping Policy, Refund Policy and applicable law.
SECTION 6 - INTELLECTUAL PROPERTY
The Services, including our trademarks, trade names, logos, text, photographs, product images, graphics, illustrations, videos, audio, website design, layout, product descriptions and other original content, are owned by or licensed to Jajra and are protected under applicable intellectual property laws, including the laws of India and applicable international laws.
These Terms permit you to access and use the Services for personal and lawful purposes only.
Unless expressly permitted by us or applicable law, you must not reproduce, copy, distribute, modify, republish, commercially exploit, publicly display, transmit or create derivative works from our protected content without prior written permission.
Nothing contained in these Terms grants you any ownership, licence or other intellectual property rights in Jajra's trademarks, content or other intellectual property except as expressly stated.
Jajra's name, logo, product names, designs and branding may not be used without our prior written permission.
Shopify's name, logos, products and trademarks belong to Shopify or its respective licensors.
All other trademarks appearing through the Services belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, features or services offered by third parties.
We may not control or monitor all such third-party tools.
Access to third-party tools may be provided on an "as is" and "as available" basis and may be subject to the respective third party's own terms and policies.
Your use of optional third-party tools is at your discretion and you should review the terms applicable to those services before using them.
We may introduce new features, functionality, tools or resources through the Services from time to time. Such features will also form part of the Services and will be subject to these Terms, where applicable.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links, content or functionality provided by third-party websites or services.
We are not responsible for independently examining or verifying every third-party website, product, service or piece of content that you choose to access.
If you leave our Services and access a third-party website, your interaction with that third party may be governed by its own terms and privacy policies.
Please review the applicable third-party policies before entering into transactions with them.
Questions or complaints relating specifically to products or services supplied independently by a third party should generally be directed to that third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Jajra is powered by Shopify, which enables us to provide the Services to you.
However, purchases made from our Store are transactions directly between you and Jajra.
Shopify is not the seller of the products offered by Jajra and is not responsible for fulfilling our obligations to you as a merchant, except to the extent separately provided by Shopify under services offered directly by Shopify.
Your use of Shopify-provided services may also be subject to applicable Shopify terms and policies.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services may be transmitted to and shared with Shopify as well as third-party service providers that may be located in countries other than where you reside, where required to provide the Services.
Review our Privacy Policy [LINK] for more information regarding how we, Shopify and our service providers process personal information.
SECTION 11 - FEEDBACK, REVIEWS AND USER CONTENT
If you submit, upload, post, email or otherwise provide ideas, suggestions, feedback, photographs, reviews, proposals or other content ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free and sublicensable right to use, reproduce, publish, display and distribute such Feedback to operate, improve and promote our Services, subject to applicable law.
You represent that:
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You own or have the necessary rights to submit the Feedback;
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Your Feedback does not violate any third-party rights;
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Any compensation or incentive received in connection with a review has been appropriately disclosed where required; and
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Your Feedback is not unlawful, defamatory, misleading, abusive, obscene or malicious.
We may moderate, edit or remove Feedback where we reasonably believe it violates these Terms or applicable law.
You remain responsible for the content and accuracy of Feedback submitted by you.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information provided through the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or estimated delivery times.
We reserve the right to correct genuine errors, inaccuracies or omissions and update information where necessary.
Where permitted by applicable law, we may cancel or correct an order affected by an obvious pricing or information error.
If an order already paid for is cancelled by us, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services:
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For unlawful, fraudulent or malicious activities;
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To violate applicable laws or regulations;
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To infringe our intellectual property or the rights of others;
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To harass, abuse, threaten, defame or harm another person;
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To transmit knowingly false or misleading information;
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To distribute spam, malware, viruses or malicious code;
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To impersonate another person or organization;
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To obtain unauthorized access to systems, accounts or information;
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To collect personal information of others unlawfully;
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To circumvent security or access controls;
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To scrape, extract, reproduce or commercially exploit substantial portions of the Services without authorization; or
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To interfere with the normal operation or security of the Services.
We may restrict or terminate access where we reasonably determine that these Terms have been violated, subject to applicable law.
SECTION 14 - AUTOMATED ACCESS AND AGENTS
Automated software, bots, agents, scraping systems or similar tools must not access or interact with the Services in a manner that violates these Terms, bypasses technical restrictions, interferes with the Services or accesses information without authorization.
We may use reasonable technical measures to restrict or control automated access to the Services.
Automated systems must not circumvent CAPTCHAs, security systems, rate limits, robots instructions or other measures intended to regulate automated access.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where you materially breach these Terms, misuse the Services, engage in unlawful activity or where suspension or termination is otherwise permitted by applicable law.
Termination does not affect obligations or amounts that became due before termination.
Provisions that by their nature should continue after termination, including intellectual property, liability, indemnification, governing law, privacy and dispute-related provisions, will survive termination where applicable.
SECTION 16 - DISCLAIMER OF WARRANTIES
While we make reasonable efforts to maintain accurate and reliable Services, we do not guarantee that access to the website will always be uninterrupted, error-free or continuously available.
Information provided through general website content is provided for informational purposes and should be considered in the context in which it is presented.
Except for warranties, guarantees or consumer rights that cannot lawfully be excluded, the Services are provided on an "as is" and "as available" basis.
Nothing in these Terms excludes or limits any warranty, remedy or consumer right that cannot lawfully be excluded or restricted under applicable law.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Jajra and its employees, contractors, service providers and representatives will not be liable for indirect, incidental, special or consequential losses arising solely from your use or inability to use the Services, except where liability cannot legally be excluded.
This limitation does not apply where liability arises from fraud, wilful misconduct or any other matter for which liability cannot legally be excluded or limited.
Nothing in this section limits any liability or remedy that cannot lawfully be excluded or restricted, including applicable rights under consumer protection or product liability laws.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Jajra, its affiliates, employees, contractors and service providers from third-party claims, losses or liabilities arising directly from:
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Your material breach of these Terms;
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Your unlawful use of the Services; or
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Your violation of the rights of another person.
This provision will apply only to the extent permitted under applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue to remain valid and enforceable.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
These Terms, together with our Refund Policy, Shipping Policy, Privacy Policy and other policies expressly incorporated by reference, constitute the agreement governing your use of the Services.
Where any provision of these Terms conflicts with a mandatory right available under applicable law, the applicable law will prevail.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.
We may assign or transfer our rights and obligations under these Terms as part of a business transfer, restructuring or other legitimate business arrangement where permitted by applicable law, provided that such transfer does not unlawfully prejudice your rights as a consumer.
SECTION 22 - GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India.
Subject to applicable consumer protection laws and any mandatory jurisdictional rights available to consumers, courts having appropriate jurisdiction over Greater Noida, Gautam Buddh Nagar, Uttar Pradesh, India shall have jurisdiction in relation to disputes arising from these Terms.
Nothing in this section prevents a consumer from exercising any right to approach an appropriate consumer commission, court or other authority available under applicable law.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and do not affect the interpretation of the provisions.
SECTION 24 - CHANGES TO THESE TERMS
You may review the latest version of these Terms at any time on this page.
We may update or revise these Terms from time to time to reflect changes in our Services, business practices or legal requirements.
Where required by applicable law, material changes will be notified appropriately.
The updated Terms will apply from the effective date stated on this page.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Trade Name: Jajra
Email: jajraofficial@gmail.com
Support: +91 63930-30594
GSTIN: 09RNHPS8983P1Z5
Address:
Jajra
F-139A, First Floor, Fusion Ufairia Mall
Sector 16, Bhangel
Greater Noida, Uttar Pradesh – 201318
India