Refund policy

Return, Replacement & Refund Policy

At Jajra, we carefully inspect and pack every order before dispatch. If you are not satisfied with your purchase or experience an issue with your order, please review the policy below.

4-Day Return Policy

We have a 4-day return policy, which means you must request a return within 4 days from the date you receive your order.

To be eligible for a return, the product must:

  • Be unworn and unused

  • Be unaltered

  • Be undamaged

  • Have all original tags, labels and accessories intact

  • Be returned in its original packaging

  • Be in the same condition in which it was received

  • Include the receipt, order confirmation or other proof of purchase

Products that show signs of use, wear, alteration, damage caused after delivery, missing tags, or damaged/missing original packaging may not be eligible for return.

To request a return, contact us at jajraofficial@gmail.com within 4 days of receiving your order.

Returns must be sent only after receiving return approval and instructions from our team.

Return Address:
Fusion Ufairia Mall
Sector 16 Bhangel
F-139A, First Floor
Greater Noida – 201318
Uttar Pradesh, India

Please do not send any product back without first contacting us and receiving confirmation. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your package and product immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An incorrect variant, size or item

  • A product with missing items or components

you must inform us within 24 hours of delivery at jajraofficial@gmail.com.

Proof Required

For claims relating to damaged, defective, missing or incorrect products, customers must provide:

  • A clear, continuous unboxing video showing the package being opened from its original sealed condition

  • Clear photographs of the outer packaging

  • Clear photographs/videos showing the product and the reported issue

  • Order number and purchase details

The unboxing video should clearly show the shipping package, label, seal and complete unpacking of the product.

Claims submitted after 24 hours of delivery, or without sufficient supporting evidence, may not be eligible for replacement, refund or other resolution, subject to applicable law.

After reviewing the submitted evidence, Jajra may offer an appropriate resolution such as replacement, exchange, refund or another suitable remedy, depending on the nature of the issue and product availability.

Incorrect Shipment

If you receive a product different from what you ordered, please do not use, wear or alter the product.

Contact us within 24 hours of receiving the shipment and provide the required unboxing video, photographs and order details.

Once the issue is verified, our team will provide further instructions regarding return, replacement or exchange.

Return Condition

Returned products must reach us in their original condition.

We may reject a return if the product:

  • Has been worn or used

  • Has been altered, resized or modified

  • Has been damaged after delivery

  • Has stains, scratches, marks or signs of wear not present at the time of delivery

  • Is missing tags, accessories, certificates or components originally supplied

  • Is returned without its original packaging

  • Is returned in a condition different from how it was originally delivered

Jajra reserves the right to inspect returned products before approving any refund or replacement.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including:

  • Customized or personalized products

  • Made-to-order or specially modified products

  • Gift cards

  • Products specifically marked as non-returnable

  • Sale or clearance products, where clearly stated at the time of purchase

Please contact us before placing an order if you have questions regarding the return eligibility of a particular product.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Exchanges

If you would like a different product or variant, please contact us within the applicable return period.

Where an exchange is approved, availability will depend on current stock.

In certain cases, the fastest option may be to return the eligible product and place a separate order for the required item after the return has been approved.

Any price difference applicable to the replacement product may need to be paid or refunded accordingly.

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed and approved.

Please do not independently ship the product before receiving confirmation from us.

Responsibility for return shipping costs may depend on the reason for return.

Where the return is due to a verified damaged, defective or incorrect product supplied by Jajra, the applicable return/replacement shipping arrangement will be communicated by our team.

For other approved returns, return shipping charges may be borne by the customer unless otherwise communicated.

Refunds

Once we receive your returned product, it will be inspected.

After inspection, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method, wherever possible, within 10 business days.

Please note that your bank, card issuer or payment provider may require additional time to reflect the refunded amount in your account.

If more than 15 business days have passed after receiving confirmation that your refund was approved, please contact us at jajraofficial@gmail.com.

Original shipping charges, return shipping charges or other non-refundable charges, if applicable, may be deducted from the refund unless the return results from an error attributable to Jajra or applicable law requires otherwise.

European Union – 14-Day Cooling-Off Right

If your order is shipped to a consumer in the European Union, applicable consumer laws may provide a 14-day right of withdrawal for eligible purchases.

Where this statutory right applies, it will prevail over the general 4-day return period stated above.

Returned items must still meet the applicable return-condition requirements, except where consumer law provides otherwise.

Certain categories of products, including personalized or customized goods, may be excluded from the statutory withdrawal right as permitted by applicable law.

Contact Us

For returns, replacements, damaged-product claims or refund-related questions, contact:

Email: jajraofficial@gmail.com

Please include your order number and registered contact details so that our team can assist you efficiently.