Shipping policy

Last updated: July 2026

Thank you for shopping with Jajra. We carefully process and pack every order before it is handed over for delivery.

Shipping Availability

We deliver orders to serviceable locations available at checkout.

If delivery is not available for your postal code or address, you may not be able to complete the order using that delivery location.

Order Processing

Orders are processed after successful order confirmation.

For Cash on Delivery orders, we may contact the customer to confirm the order before dispatch.

Orders placed on weekends, public holidays or during busy sale and festive periods may take additional time to process.

Once an order has been handed over to the delivery partner, further delivery movement is handled by the courier service.

Shipping Charges

Shipping charges, if applicable, are shown at checkout before the order is placed.

The shipping charge may depend on the delivery location, order details and available delivery service.

Any shipping offer or free shipping benefit will apply only when clearly mentioned on our website or during checkout.

Estimated Delivery

Estimated delivery dates or delivery timelines shown on the website, checkout page or tracking information are estimates.

Actual delivery time may vary depending on the delivery location, courier operations, weather, public holidays, local restrictions or other circumstances outside our reasonable control.

Jajra does not guarantee delivery on an exact date unless specifically confirmed by us in writing.

Order Tracking

Where tracking is available, tracking information may be shared through email, SMS or the contact details provided while placing the order.

Please allow some time for the tracking status to update after the order has been dispatched.

Correct Shipping Address

Customers are responsible for providing a complete and correct delivery address, postal code and contact number while placing an order.

Please contact us as soon as possible if you notice an error in your shipping details.

We cannot guarantee that an address can be changed after an order has been dispatched.

Jajra will not be responsible for delivery delays caused by incorrect, incomplete or unavailable customer information.

Delivery Attempts

The delivery partner may contact you before or during a delivery attempt.

Please ensure that the phone number provided with the order is active and that someone is available to receive the package.

If delivery cannot be completed after the courier partner's permitted delivery attempts, the package may be returned to us.

Cash on Delivery Orders

Cash on Delivery may be available for eligible orders and serviceable locations.

Customers selecting Cash on Delivery should be available to receive the order and make payment at the time of delivery.

Availability of Cash on Delivery may vary depending on the delivery location or courier service.

Delayed Orders

Courier delays may occasionally happen due to weather, transport issues, public holidays, high order volumes, local restrictions or other circumstances outside our reasonable control.

If your order is taking longer than expected, please contact us with your order details and we will help check the available tracking information.

Lost or Undelivered Orders

If tracking shows that an order has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to confirm your delivery address and other order details so that the matter can be checked with the delivery partner.

Any resolution will depend on the available tracking information, courier investigation and the circumstances of the order.

Damaged Package

If the outer package appears badly damaged, opened or tampered with at the time of delivery, please take photographs or a video of the package before opening it.

For product-related concerns, please contact us and refer to our Refund Policy for the applicable return or refund process.

Changes and Cancellations

Please contact us as soon as possible if you wish to request an order change or cancellation.

Once an order has been packed or dispatched, we may not be able to change the shipping address, modify the order or cancel the shipment.

Any cancellation or refund will be handled according to our applicable Refund Policy.

Contact Us

For shipping or delivery questions, please contact:

Jajra

F-139A, First Floor, Fusion Ufairia Mall
Sector 16, Bhangel
Greater Noida, Uttar Pradesh 201318
India

Email: jajraofficial@gmail.com

Phone: +91 63930-30594